Sometimes your only choice is to go without or suck it up.
By Sage McHugh
These days, getting a good deal on an airfare isn’t as
simple as buying a cheap ticket. Unwitting customers may be lured in by
amazingly low ticket prices online, but sometimes the deal ends there.
With domestic carriers tacking on extra charges for all sorts of basic
services, travelers are often blindsided by additional fees once they
arrive at the airport. You may not be able to avoid every a la carte
service you’re hit with. But knowing which airlines charge the most
egregious fees can help you make a more informed decision when comparing
fares and calculating total costs.
1. Carry-on fees: up to $100.
If you’re hoping to dodge a checked bag fee by bringing a carry-on item
onboard, think again. Three airlines (Allegiant, Frontier and Spirit)
now charge for carry-on bags. The fees could increase significantly if
you don’t follow protocol or you’re unaware. For example, the fee for a
carry-on on Spirit
will vary greatly depending on where and when you pay for it. When
purchased during online booking, you’ll pay $35, and $45 during online
check-in. If you hold off until you arrive at the airport, you will be
charged $50 per carry-on. Wait until you get to the gate and you’ll pay a
whopping $100. Similar terms and fees apply to checked bags.
Spirit
Airlines is notorious for offering low fares, then tacking on a slew of
exorbitant and hard-to-avoid fees. A quick search turns up dozens of
articles like this one, which help customers outsmart the fee-hungry carrier and avoid extra charges. According to the Wall Street Journal,
fees brought in two-fifths of Spirit’s revenue in 2013, so despite
public annoyance, it has no incentive to eliminate or reduce them.
2. Selecting your own seat: up to $80.
Choosing a specific seat on a plane is as easy as selecting an empty
seat on a diagram with a single keystroke. Yet that doesn’t stop five
major carriers from making passengers pay for this so-called privilege.
Allegiant seems to be the biggest culprit when it comes to a seat
selection fee, with customers complaining of charges as high as $80. In
some cases, the cost of choosing a specific seat can be as high as the
ticket itself. Allegiant
states that when passengers check in for their flight, whether online
or at the airport, they will automatically be assigned a seat at no
cost. However, those traveling with a companion or in a group must pay
extra in order to sit together. Imagine how quickly that adds up for
families with small children.
3. Printing a boarding pass at the airport: up to $10.
Last year, Allegiant implemented a $5 charge per boarding pass if it’s
printed at the airport by a ticket agent. "We now have mobile scanning
technology in even the smallest airports in our network so that every
Allegiant customer can ‘go paperless’ and use their smartphone or tablet
to check-in, pass through security and board their flight,” Andrew
Levy, Allegiant Travel Co. president and COO, said in a statement. Spirit charges $10 to print each boarding pass at the airport.
There
is no doubt that services like paperless check-in can save travelers
time and money, providing they do their research and fully understand
each carrier’s unique protocol. On major airlines like American and
Delta, customers can print their boarding pass once they arrive at the
airport without paying a fee. Check-in procedures, baggage policies and
fees vary so greatly from one carrier to another, that travelers are
often forced to scour the fine print or navigate a maze of red tape. If
they don’t do their homework, they will likely get burned.
4. Booking a ticket by phone or in-person: up to $40.
Another example of conflicting policies between carriers involves
online versus in-person bookings. All domestic carriers, with the
exception of Spirit and Frontier, allow users to purchase tickets online
without any additional fees. If you opt for a person-to-person booking,
either over the phone or at the airport, most airlines, with the
exception of Frontier and Southwest Airlines, charge a fee ranging from
$15 to $25. US Airways charges the highest price for tickets issued by
phone or in-person: $30 for domestic travel and $40 for international
trips.
Spirit charges a passenger usage fee, from
$8.99 to $16.99 each way, when you book online. Allegiant tacks on a $10
convenience fee per flight for tickets purchased online. However, no
fees are applied to tickets issued at the airport on either carrier.
Both carriers have backward policies that are directly at odds with
other airlines. According to Conde Nast Traveler,
both Spirit and Allegiant’s rationale is strategically based on
consumer behavior and convenience factors. “See, these two airlines know
it's very unlikely that you'll actually go to the airport, and you'd be
willing to pay more just so you don't have to do that,” author Brett
Synder says.
5. Bringing a pet onboard: up to $250.
Expect to pay a minimum of $75 if you are traveling with a pet. If you
have a larger animal who needs to be placed in the cargo hold, you will
likely pay a lot more. Fees for bigger animals are more justifiable
since airport personnel is required to handle and transport them. If
your pet is small enough to remain with you in the cabin, you’ll still
pay through the nose to carry him or her onboard yourself. Keep in mind
that pet fees are broken down by one-way fares, so if you’re taking a
roundtrip flight, you will have to pay double. In some cases, a pet’s
ticket could cost the same or even more than your own, and your pet
doesn’t even get a seat.
When it comes to pet flight
fees, United is the biggest offender, charging as much as $250 one way;
Hawaiian Airlines trails close behind with fees up to $225. Why should
it cost so much to travel with your pet? There’s no real formula here;
it’s all about what the market will bear.
6. Change your ticket: up to $400.
Airlines often delay or even cancel flights for various reasons, and
offer little (if any) compensation to inconvenienced passengers.
However, when travelers have to change or cancel their reservations,
they are penalized with heavy fees. This is one area in which budget
carriers Allegiant and Frontier seem to be more forgiving. Allegiant
currently charges a non-refundable ticket change fee of $75 per segment.
This same fee ranges from $50 to $100 on Frontier. American Airlines
and Delta both charge a steep $200 change fee on domestic flights. Delta
may charge up to $400 on international flight changes.
The
list of ridiculous charges for some of the most basic things—beverages,
inflight Wi-Fi or even a pillow—could go on and on. In an industry that
is constantly changing, or as some believe, conspiring against its own
customers, sometimes your only choice is to go without or suck it up.
Even if you know the ins and out of domestic travel and have mastered
the challenge of dodging extra fees, you also know all too well that the
rules are subject to change at any time.